Hostage/Crisis Negotiations for Emergency Communication Officers

This one day course is designed for dispatchers who are thrown into a negotiator's role by telephone or other electronic means. These basic tactics include the same techniques and training used by the International Association of Hostage Negotiators. This course is designed to provide basic knowledge and techniques used in crisis negotiations and crisis intervention.

Course Content

• Hostage and non-hostage situations
• assessing threats
• duties and responsibilities
• techniques of negotiations
• techniques and interaction
• active listening
• learning "a new language"
• surrender rituals,
• liability issues and more.
  

*  This course would also be beneficial to current hostage negotiators.

Note: This is not a certification class and includes tactics for applications other than face-to-face.